Frequently Asked Questions

Items, Orders & Cancellations Back to the top

Q: I ordered the wrong item / too many items / accidentally ordered twice - how do I change it?

If you just placed an order and wish to modify it, please contact us and we can accommodate you as long as the order has not been shipped. You can either call us at 800.333.9325 or contact us through this form.

Note: Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible.

Q: How can I cancel an order?

If you just placed an order and wish to cancel it please contact us and we can accommodate you as long as the order has not been shipped. You can either call us at 800.333.9325 or contact us through this form.

Shipping Back to the top

Q: How do you ship my order?

Orders may be shipped by UPS or the US Postal Service (USPS), depending on the items ordered.

Q: When will I receive my order?

In-stock orders ship within 1 to 2 business days. Transit time varies from 1 to 6 days. To get an estimated delivery date click here for the UPS transit map from our location. USPS shipments generally require 5 to 7 mailing days for transit.

Q: Can I place an order and have it shipped to two different addresses?

No, at this time you need to place two separate orders - one for each destination address.

Q: Do you ship to Canada (or other countries)?

At this time we do not ship Internationally or to Puerto Rico and the Virgin Islands. Orders for Hawaii and Alaska must call for shipping quote.

Refunds and Returns Back to the top

Q: Can I return the product if I am unhappy with it?

Yes, we have a 30-day money-back guarantee on all products we ship (less shipping & handling charges and a 20% restocking fee). Click here for complete information on our return policy.

Q: How do I return a product?

Just ship the item(s), a copy of your order receipt, and a brief explanation back to us for a refund. There is no need to call us before hand to receive an RMA (return merchandise authorization) number.

Q: How and when will I be refunded?

Refunds are issued using the same method as the original payment within 7-10 business days of receiving your return.

Discounts Back to the top

Q: How do I get my discount? It did not show on my order.

To apply a discount, please do the following:
  1. Print or write down the discount code.
  2. Browse the site and add products to your cart.
  3. On the cart or checkout page, type the discount code into the Discount Code field.
  4. Click "Apply" and your discount will be applied to your order total.